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Frustration builds as American Airlines glitch cancels even more flights

The issue stems from a hardware issue affecting American's regional carrier PSA Airlines. Worse yet, officials with American don't know when the issue will be resolved.

CHARLOTTE, N.C. – For the fifth day in a row, a technical glitch is stranding thousands of fliers at Charlotte Douglas International Airport.

The issue stems from a hardware issue for PSA Airlines, a regional carrier for American Airlines that operates almost half of the flights in Charlotte, that’s affecting their airline’s computers at the airport. And worse yet, airline officials don’t know when the issue will be completely resolved.

“The delays and cancellations are primarily affecting flights here in Charlotte,” said a spokeswoman with American Airlines Monday. “We’re having issues getting the crews assigned to the planes correctly. We have also sent teams from our headquarters in Dallas-Fort Worth to PSA headquarters in Dayton, Ohio to try and help them resolve this issue as quickly as possible.”

On Monday, PSA was forced to cancel another 70 flights. In all, over 350 flights out of Charlotte have been canceled by the airline.

RELATED: More flights out of Charlotte canceled Monday due to

technical

glitch

For passengers stuck with a canceled flight, there are a few things you can do during the frustrating situation.

First, read your contract of carriage with the specific airline you chose. The services the airline will offer in the event of cancellations will vary by carrier. Second, know what you’re entitled to. Most airlines will give you snack and drink vouchers but they won’t reimburse you if you spend your own money, so spend theirs. Lastly, overnight stays can be subject to availability. So if you can’t get booked out of town until the next day, get on that room voucher quickly.

“I tried calling American, and they left me on hold for another hour-and-a-half,” said one passenger. “I couldn’t actually get to somebody, so I actually fixed it online, but I’m not sure if it was the best way possible or not.”

American says they’ve already helped over 500 people make hotel accommodations. Charlotte Douglas officials told NBC Charlotte they’re committed to doing everything possible to make those waiting are comfortable during the cancellations. If you’re flying out of Charlotte Tuesday, make sure to get there early as security lines have been extremely long.

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